Warranty Policy-Hospital Beds

Our warranty policies are designed to provide peace of mind for both individual and institutional buyers, ensuring dependable performance and customer satisfaction.

1. Dead on Arrival (DOA) Policy

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^{1.1. If the product is determined to be Dead on Arrival (“DOA”) within thirty (30) days from the date of delivery,
the purchaser shall be entitled, at their sole discretion, to either:
a) a replacement unit of equal value, or
b) a full refund of the purchase price.}

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^{1.2. In such DOA cases, all transportation charges, including return and replacement freight, shall be borne
exclusively by the Supplier.}
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2. Limited Warranty – Two (2) Years
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(a) Limited Warranty – Year 1
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^{2.1.1. For a period of up to one (1) year from the invoice date, the Supplier shall be responsible for:
a) replacement or repair
of defective parts,
b) labor costs associated with such repair or replacement.
c) shipping for required parts.}
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^{2.1.2. The return freight charge (from Buyer to Supplier) shall be the sole responsibility of the Buyer, if needed. (b) Limited Warranty – Year 2}
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_{2.2.1. For the period commencing after the initial one (1) year and ending at two (2) years from the invoice date, the
Buyer shall be responsible for:
a) labor costs, and
b) all transportation charges, including return and re-shipment.}
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^{3. Return of Repaired or Refurbished Units}

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3.1. Any unit returned to the Supplier for repair or refurbishment shall be completed and returned to the Buyer
within fourteen (14) calendar days of receipt, unless otherwise agreed in writing.}
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4. Exclusions

^{4.1. This Warranty shall not apply to damages or defects resulting from:
a) misuse, abuse, or improper installation;
b) unauthorized modifications or repairs;
c) normal wear and tear; or
d) failure to adhere to the Supplier’s operating and maintenance instructions.}
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^{4.2. Opened mattress CANNOT BE RETURNED.}

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How to Make a Warranty Claim

Making a claim is straightforward:

1. Contact Us: Reach out to our support team via phone or email with your order details.
2. Describe the Issue: Provide a clear description of the problem along with photos if applicable.
3. Resolution: Our team will determine the best course of action, including repairs, replacements, or technical support.

Extended Support Beyond Warranty

Even after the warranty period ends, Glory Medical offers ongoing support and access to replacement parts. Our goal is to ensure your equipment remains in optimal condition for years to come.

Confidence Backed by Service

Choosing Glory Medical means more than just purchasing equipment—it’s an investment in quality, reliability, and exceptional service. Our warranty policies reflect our commitment to customer satisfaction and long-term performance.